Tech for Troglodytes: News Flash — Carbonite and El Capitan

Do you use Carbonite to back up your files? Do you have a Mac and did you recently update to El Capitan? If you answered no to any of those questions, thank you for visiting, and maybe Scribbler can be of help sometime in the future.

If you answered yes to all three — news flash.

El Capitan, OS X 10.11.1 and Carbonite aren’t jivving very well. Don’t worry. Backups are going fine, but for the time being at least, getting to files is an issue. Example:

Me: Are my photos safe and secure on Carbonite? Let’s find out.

Click on Carbonite Preferences on my toolbar:

Screen Shot 2015-11-01 at 3.56.31 PM

Click on “Restore” which should show me what Carbonite has backed up. Wait! What’s this? Nothing there? Hmm. I must have messed up somehow.

Screen Shot 2015-11-01 at 3.58.31 PM
AAACK!!!

Actually, no, no mess-up on my part. This is a glitch between El Capitan and Carbonite. For the time being, there is only one way to restore files. It is not from the toolbar. It is from System Preferences. Carbonite is on the case, but in the meantime, here’s the workaround:

Hover over the apple symbol in the upper left corner of the screen, click System Preferences.

Screen Shot 2015-11-01 at 4.04.20 PM

Click on the tiny grid symbol at the top of the screen about 1/3 of the way from the left:

Screen Shot 2015-11-01 at 4.25.23 PM
It’s in the middle of this picture.

Now click on the Carbonite lock symbol in the bottom left corner.

Screen Shot 2015-11-01 at 4.05.39 PM
See it? Bottom row on the left

Re-click on “Restore,” and …

Screen Shot 2015-11-01 at 4.28.33 PM
There they are.

Lesson: when something doesn’t make sense, especially right after a new operating system is rolled out, there usually is an answer, it’s usually simple, and it usually has nothing to do with anything we’ve done or not done. Cheers —

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